After you hang up the phone, make sure you call Comcast to report that suspicious phone call.
We’re not going to call and ask you to give us your sensitive details over the phone or ask you to send us your account number or Social Security number or anything like that," said Cindy Arco, public relations manager for Comcast Xfinity.Ĭomcast says if you receive a phone call from someone claiming to be a Comcast employee and the call sounds suspicious, do not give out any personal information and immediately hang up the phone. “We’re not going to call you and ask for your password. Comcast is warning customers not to fall for this scam. According to Comcast, a call from this number will ask for your account information and tell you that your internet IP address has been compromised. It’s now on the Comcast Security alert website to let customers know the number is fake. The number that called Abercrombie is 21. "But by the way, if you respond to the scam, then they will not be responsible for anything happening to your computer." "They told me they knew of the situation and the telephone numbers," he said. "That my IP address had been compromised through several countries," he said.Ībercrombie said the calls sounded suspicious, so he called Comcast customer service and learned the calls he received were actually part of a scam to get his personal information. According to Abercrombie, his caller ID said the calls were from Comcast and the automated calls all had the same message. Jacksonville resident Robert Abercrombie told News4Jax that he received four unusual phone calls within 90-minute period Saturday.
If you’re a Comcast customer and you see the number 21 on your caller ID, do not answer the phone because Comcast says it’s a scammer trying to steal your personal information. – There's a consumer alert for Comcast Xfinity customers who might have received automated phone calls from a phone number with a 215 area code.
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